Policies, Terms & Conditions
At Point of Light Publishing, we believe clarity, respect, and care are part of ethical storytelling and responsible business. The policies below are here to set clear expectations around how our site operates, how purchases and content are handled, and how we look after the trust you place in us. They’re designed to protect both our community and our work, while leaving room for transparency, fairness, and common sense.
Content provided on this site is for general informational and commercial purposes only. We make no guarantees regarding completeness, accuracy, or outcomes related to the use of our products or content.
Disclaimer
By using this website or placing an order, you agree to our policies, pricing, and terms. We reserve the right to update content, products, pricing, or policies at any time without prior notice.
Terms & Conditions
We aim to respond to inquiries within a reasonable timeframe during normal business hours. Support is provided via the contact methods listed on our website.
Customer Support
We’re committed to making our website accessible and usable for all visitors. If you encounter accessibility barriers, please contact us so we can address them.
Accessibility Statement
We accept approved payment methods listed at checkout. All payments are processed securely. Orders may be canceled or refunded at our discretion in cases of suspected fraud, chargeback abuse, or payment issues.
Payment Policy
Orders are processed within 2 business days. Delivery times vary by location and carrier. Once an order ships, responsibility transfers to the carrier. We’re not responsible for delays, losses, or damage caused during transit, but we’ll assist with carrier claims when applicable.
Shipping Policy
All digital sales are final unless otherwise required by law. Access is granted upon purchase and may not be shared or redistributed.
We accept returns of physical or tangible products within 14 days of delivery for items in original, unused condition. Returned items must show no signs of wear, damage, alteration, or use, and must be sent back with all original packaging and materials. Items that are worn, damaged, incomplete, or returned outside the 14-day window may not be eligible for a refund. We reserve the right to refuse returns that don’t meet these conditions or that show patterns of misuse or abuse of our return policy. Items returned outside this window or not meeting these conditions may be refused. Refunds are issued once the return is inspected and approved.
Returns & Refunds Policy
Preorders & Backorders
Preorders and backorders are charged at checkout unless otherwise stated. Estimated ship dates are not guaranteed and may change.
We reserve the right to refuse service, cancel orders, or limit returns for activity that appears fraudulent, abusive, or in violation of our policies.
Anti-Fraud & Abuse Policy
In accordance with the Children’s Online Privacy Protection Act (COPPA) our website isn’t intended for children under 13. We don’t knowingly collect personal information from children.
Children’s Online Privacy Policy
Copyright, Trademark, & Intellectual Property Policy
All content on this site, including text, images, designs, logos, and publications, is the property of Point of Light Publishing LLC or its licensors and is protected by copyright law. Unauthorized use, reproduction, or distribution is prohibited.
Your privacy matters to us. At Point of Light Publishing, we honor trust the same way we honor stories: with care, intention, and respect. This policy explains what information we collect, how we use it, and the choices you have when visiting our site or purchasing from our bookstore. We collect only the information necessary to operate our store, fulfill orders, communicate with customers, and improve our services. We do not sell personal information. Data is handled responsibly and shared only with trusted service providers or when legally required.
Last Updated: January 15, 2025
Point of Light Publishing LLC (“we,” “us,” “our”) is committed to protecting your privacy, therefore we handle personal information with care, intention, and respect. This policy explains how information is collected, used, stored, and shared when you visit our website or make a purchase.What We Collect
We may collect:
Personal Info: name, email, shipping/billing address, phone number
Order Data: purchase history, payment information (processed securely)
Communications: messages you send us (questions, support, feedback)
Limited technical data: IP address, device or browser information, and cookies
How We Use Your Info
We use your information to:
Fulfill orders and communicate about them
Respond to requests and provide customer support
Improve our shop, service, and content
Send updates and offers (only with your consent)
Legal Bases (US Compliance)
We process your information:
To complete your orders and provide requested services
To comply with legal obligations
With your consent for marketing and analytics
Sharing With Others
We do not sell your personal data. We share only with:
Payment processors
Shipping carriers
Trusted service providers needed to operate the store
Authorities when required by law
Cookies & Tracking
We use cookies and similar tech to make the site easy to use and to understand how visitors interact with our bookstore.
Your Choices
You can:
Opt out of promotional emails
Update or correct your personal info
Ask us to delete your data (where legally permitted)
Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information, though no system is 100% secure.
Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
Children
Our services are not directed to children under 13. We do not knowingly collect their data.
Updates to This Policy
We may update this policy to reflect changes in our practices. The updated version will be posted here with a new “Last Updated” date.
Your Rights (GDPR & CCPA)
Under GDPR (General Data Protection Regulation), a European Union privacy law governing how personal data is collected, used, and protected, and CCPA (California Consumer Privacy Act), a U.S. law granting California residents rights over their personal information, you may have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal data, where legally permitted
Object to or restrict certain data processing
Opt out of marketing communications
Request disclosure of data collected and how it is used
To exercise any of these rights, please contact us.
Contact
For privacy questions or requests: